Career Opportunity

Visitor Services Associate (VSA), PT, Year-Round

 

The Maritime Museum of Sandusky is seeking a Part-Time Visitor Services Associate (VSA). The Visitor Services Associate serves as the initial point of contact for all visitors to the museum and helps to ensure a high-quality experience throughout the museum. VSAs welcome visitors to the museum and perform a variety of public-facing duties including engaging with visitors; answering questions and providing information; processing gift shop, admissions, membership sales and transactions; providing telephone coverage; and general site tasks. This position reports to the Executive Director. 

Duties and Responsibilities:

  • Welcome guests to the museum with an emphasis on ensuring a positive visitor experience.

  • Ensure excellent customer service and a positive museum experience that encourages repeat visitation and community participation.

  • Open and/or close the museum.

  • Use the POS system (Talech) to complete admissions and sales transactions, including cash handling and use of the credit card machine. Settle cash drawer at end of day. 

  • Provide general assistance to the retail operations of the Maritime Museum by arranging merchandise in bins and shelves; restocking counter supplies keeping shelves stocked full; completing sales transactions; and assisting in taking inventory.

  • Provide general assistance by answering incoming telephone calls to general information line; responding to calls appropriately.

  • Help visitors become members of the museum onsite and over the phone.

  • Assist with museum events.

  • Other duties as assigned.

Qualifications:

  • Ability to communicate effectively and courteously with people verbally and in writing.

  • Ability to manage telephone, computer, and in-person customer service, often concurrently.

  • Must be available to work weekends

  • Previous visitor or customer service-related experience helpful but not required

  • Ability to sit and stand throughout the day for extended periods of time

  • Ability to lift up to 30 lbs

  • Able to work with technology

 

Salary: $9.00 per hour

 

To Apply: Send cover letter and resume with “Visitor Services Associate” in subject line to info@sanduskymaritime.org