Maritime Museum of Sandusky

Career Opportunity
Visitor Services Associate (VSA), PT, Year-Round
The Maritime Museum of Sandusky is seeking a Part-Time Visitor Services Associate (VSA). The Visitor Services Associate serves as the initial point of contact for all visitors to the museum and helps to ensure a high-quality experience throughout the museum. VSAs welcome visitors to the museum and perform a variety of public-facing duties including engaging with visitors; answering questions and providing information; processing gift shop, admissions, membership sales and transactions; providing telephone coverage; and general site tasks. This position reports to the Executive Director.
Duties and Responsibilities:
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Welcome guests to the museum with an emphasis on ensuring a positive visitor experience.
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Ensure excellent customer service and a positive museum experience that encourages repeat visitation and community participation.
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Open and/or close the museum.
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Use the POS system (Talech) to complete admissions and sales transactions, including cash handling and use of the credit card machine. Settle cash drawer at end of day.
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Provide general assistance to the retail operations of the Maritime Museum by arranging merchandise in bins and shelves; restocking counter supplies keeping shelves stocked full; completing sales transactions; and assisting in taking inventory.
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Provide general assistance by answering incoming telephone calls to general information line; responding to calls appropriately.
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Help visitors become members of the museum onsite and over the phone.
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Assist with museum events.
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Other duties as assigned.
Qualifications:
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Ability to communicate effectively and courteously with people verbally and in writing.
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Ability to manage telephone, computer, and in-person customer service, often concurrently.
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Must be available to work weekends
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Previous visitor or customer service-related experience helpful but not required
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Ability to sit and stand throughout the day for extended periods of time
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Ability to lift up to 30 lbs
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Able to work with technology
Salary: $9.30 per hour
To Apply: Send cover letter and resume with “Visitor Services Associate” in subject line to info@sanduskymaritime.org