Visitor Services Associate (VSA), PT, Year-Round

 

The Maritime Museum of Sandusky is seeking a Part-Time Visitor Services Associate (VSA). The Visitor Services Associate serves as the initial point of contact for all visitors to the museum and helps to ensure a high-quality experience throughout the museum. VSAs welcome visitors to the museum and perform a variety of public-facing duties including engaging with visitors; answering questions and providing information; processing gift shop, admissions, membership sales and transactions; providing telephone coverage; and general site tasks. This position reports to the Executive Director. 

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Duties and Responsibilities:

• Welcome guests to the museum with an emphasis on ensuring a positive visitor experience.

• Ensure excellent customer service and a positive museum experience that encourages repeat visitation and community participation.

• Open and/or close the museum.

• Use the POS system (Talech) to complete admissions and sales transactions, including cash handling and use of the credit card machine. Settle cash drawer at end of day. 

• Provide general assistance to the retail operations of the Maritime Museum by arranging merchandise in bins and shelves; restocking counter supplies keeping shelves stocked full; completing sales transactions; and assisting in taking inventory.

• Provide general assistance by answering incoming telephone calls to general information line; responding to calls appropriately.

• Help visitors become members of the museum onsite and over the phone.

• Assist with museum events.

• Other duties as assigned.

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Qualifications:

• Ability to communicate effectively and courteously with people verbally and in writing.

• Ability to manage telephone, computer, and in-person customer service, often concurrently.

• Must be available to work weekends

• Previous visitor or customer service-related experience helpful but not required

• Ability to sit and stand throughout the day for extended periods of time

• Ability to lift up to 30 lbs

• Able to work with technology

 

Salary: $9.30 per hour

 

To Apply: Send cover letter and resume with “Visitor Services Associate” in subject line to info@sanduskymaritime.org